Your satisfaction is our top priority. Not only do we strive to provide you with the best sun protection products on the market, we also strive to provide you with the best customer service possible. Here you will find quick answers to your questions.
Ultraviolet Radiation (UVR) is high-energy radiation from the Sun, which is capable of causing damage to living organisms. Ultraviolet radiation is classified by wavelength into three regions:
UVA – is thought to contribute to premature aging and wrinkling of the skin and has recently been implicated as a cause of skin cancer.
UVB – more dangerous than UVA and has been implicated as the major cause of skin cancers, sun burning and cataracts.
UVC – is extremely dangerous but does not reach the earth’s surface due to absorption in the atmosphere.
Ultra Violet Protection Factor (UPF)- this rating indicates how much UVR is blocked by a material. For example, a material with a UPF rating of 20 would only allow 1/20th of the hazardous UVR falling on its surface to pass through it. This means that this material would reduce the UVR exposure by a factor of 20. Stated another way, this material would block 95% of the UVR and transmit only 5%. UPF 50+ blocks more than 98%.
Sun Protection Factor (SPF)- this rating is used for sunscreens, which refers to the blocking strength of the sunscreen and the length of time it protects. For example, a SPF of 50 will allow you and your child to stay in the sun 50 times longer than the normal time it takes unprotected skin to change color (tan) or burn. If your skin burns in 10 minutes, than your protection will last up to 500 minutes (multiply 50 by 10).
Sunscreen should be applied 30 minutes before going out in the sun, because the chemicals need time to absorb into the skin. The best sunscreen to choose has broad-spectrum protection that can block out both UVA and UVB rays.
All Baby Banz products are covered by a 6 month warranty beginning from date of purchase. The following policies apply when returning merchandise:
Exchange. In order to exchange product for a different color or size, the return must be accompanied by the original receipt and $5 processing fee. On either your receipt or a separate sheet of paper, please note the reason for the return, state your request for an exchange, and in which color and size you would like your exchange. Please return to the address below.
Replacement. If the product was damaged prior to receiving the product or you feel you have encountered a manufacturing defect, the product may be replaced free of charge. Please include the original receipt and note the reason for the return, state your request for a replacement, and in which color and size you would like your replacement. Please return to the address below.
Refund. If you are dissatisfied with the merchandise please write to us or contact us on 08 6102 8008 for a refund or credit.
PO Box 1903
Wangara WA 6947
Exchanges and Replacements may take 7-10 days to process from the time we receive your returned item(s). If you require a quicker turnaround time, please contact customer service (see Contact Us).
Please note: Refunds, exchanges or replacements will not be accepted on items purchased from the ‘Bargain Bin’.
We ship to all addresses within Australia. We do not ship internationally! Please see the www.babybanz.com home page for links to international Baby Banz Web sites and information. Cost of shipping within Australia is $6.60 including GST for all products and $11.60 express post including GST for all products.
How long until an order ships-All orders are shipped within 2 working days of when the order was placed.
Shipping Method-All orders are sent via Australia Post and take 5-10 working days for delivery.
Express Shipping-Orders can be expedited via Express Post.
We accept Visacard and MasterCard.
Baby Banz warrants these sunglasses against breakage due to defects in material and workmanship for six months from the date of purchase. Scratched lenses are considered normal wear and are not covered under warranty.
Baby Banz are a necessity to cover infant and toddler eyes from the harmful rays of UV (ultra violet) light. Until approx 8-9 yrs old a child has no filters in the eye to block out UV light. You can actually do MORE harm to the eye if you put an inferior lens in front of the eye! Behind tinted lenses, the iris opens to allow more light into the eye; if the lens doesn’t protect properly, and more UV light gets into the eye potentially damaging the child’s eye.
The lenses are a UV400 lens. These lenses block out the entire spectrum of UVA, UVB, and UVC rays from the sun. UVA rays are thought to be more harmful to the skin – they cause sunburn and get below the outer layer of skin. UVB rays are the rays thought to be the worst on the eye and causing damage to the retina and lens with overexposure and under-protection. UVC rays are extremely dangerous but do not reach the earth’s surface due to absorption in the atmosphere.
Baby Banz frames and lenses made from polycarbonate material. This material makes Baby Banz virtually shatterproof and ensures that they stand up to wear and tear.
Baby Banz headbands are made from Neoprene. Neoprene is the same material used to make wetsuits; it is stretchy and easy to clean with warm soap and water. The material is very soft and comfortable on the little heads; it also keeps the glasses where they are supposed to be – OVER the child’s eyes. An added bonus is that it floats in water to avoid loss at the pool or beach.
Baby Banz headbands adjust and secure with a hook and loop closure system(Velcro®). This allows parents/children to loosen and tighten the glasses as they take them off and on and prolongs the use of the Banz as they “grow” with the child.
Baby Banz products are sold in a variety of outlets nationwide including optical and specialty baby stores. For more information on where to purchase Baby Banz products in a store near you, please contact customer service (see Contact Us)
Yes! Our Baby and Kidz Banz sunglasses are Rx-able and are capable of being cold fitted with a prescription lens up to +/ – 8 diopters. You will need to purchase the Baby or Kidz Banz of your choice and take them to your optician to be fitted with the lenses.
Yes is the answer but Baby Banz should be introduced properly to achieve the best result. When infants 2-3 months old are laying in the carriage for a walk, slip the glasses over their heads and let them get used to wearing the glasses. With older children, it is important that the first time they wear the glasses they are outside when the sun is bright; as they will be more likely to see the benefit of wearing glasses if the sun is bothering them. If tried on inside, the child may have an adverse reaction to the glasses simply because the room becomes too dark. In addition, parents who wear glasses themselves set an example little ones will want to follow.
No. Banz swimwear is designed to be loose fitting for your child’s comfort.
The swimwear is made of a nylon spandex blend similar to the material used to make most swimwear, but, unlike most swimsuits, Banz swimwear is specially made with a built-in UV protection factor for extra protection from the sun’s harmful UV rays.
All swimwear has been clinically tested to a rating of UPF 50+.
Baby Banz Sun Hatz are the best in the market for protection and breathability. Our Hatz are made of 100% Cotton/100% Polyester and offer UPF protection of 50+. Others’ hats made of synthetic materials do a good job of keeping the sun off, but make the head hot because they don’t let air in and under the hat. And as most parents know, if the hat is comfortable, it is more likely to stay on little heads!
Baby Banz offers consumers a 6 month guarantee. Baby Banz warrants all sunglasses against breakage due to defects in material and workmanship for six months from the date of purchase. However, scratched lenses are considered normal wear and are not covered under warranty. We will also gladly exchange sunglasses, hats or swimwear up or down a size, for a nominal fee ($5 to cover shipping), should the product not fit properly.